Overview:
Walt Disney once said about movies, “Do what you do so well that they will want to see it again and bring their friends.” The famed animator’s quote can also be applied to customer service. If a business treats its clients well and keeps them satisfied, they will maintain a relationship with the company and will recommend the company to their friends. Companies need to remember that without someone to buy their goods and services, they will not survive. This program explains the fundamental principles of customer service, customer profile, personas, customer blueprint etc.
Who Should Attend?
Customer Service representatives, Technical & Support Personnel, Account Managers, Small business owners.
Program Content:
• Benefits of providing good service
• Focusing on customer service and excellence
• How customer service creates revenue
• Why is customer satisfaction based on perceptions
• What are the top customer expectation
• Managing customer expectation by personality style
• Dealing with difficult customers
• Responding effectively to specific customer behaviors
Date & Time:
To Be Decided
Venue:
Fhyzics Business Consultants Private Limited
Level-5, Tamarai Tech Park, Thiru Vi Ka Industrial Estate, Inner Ring Road, Guindy, Chennai, INDIA 600032
Fee:
Rs. 9,750 + Service Tax
Register Now
Certificate:
The participants will receive a Program Completion Certificate titled 'Customer Service Management' on full participation of the program and completing the program requirements.
Testimonials from Past Participants
Trainer :
VENKADESH NARAYANAN, BSME, MBA, CBAP®, CSCP, NPDP, PMI-PBA®, CBPP®, CPRE-FL
Mr. Venkadesh Narayanan is the Principal Consultant at Fhyzics Business Consultants Private Limited and President at Product Development and Management Association (India) - An Indian affiliate of PDMA, USA. He is a Mechanical Engineer and an MBA with over 20 years of experience in Consulting, Business Analysis and Process Improvement. Mr. Narayanan is a former member of Indian Civil Services [IRAS 2000 Batch] and served at Indian Railways, Larsen & Toubro – ECC, Siemens (USA), Euro-Pro LLC (USA) and Latex International (USA) prior to joining Fhyzics. He is also functioning as an Approved WAREX Assessor for Confederation of Indian Industry – Institute of Logistics.
Mr. Venkadesh Narayanan is also a member of several professional bodies and holds the below certifications:
Certified Supply Chain Professional (CSCP), APICS, USA
Certified Business Analysis Professional (CBAP®), IIBA®, Canada
Certified PMI - Professional in Business Analysis (PMI-PBA®), USA
New Product Development Professional (NPDP), USA
Certified Professional in Requirements Engineering (CPRE-FL), IREB®, Germany
Certified Business Process Professional (CBPP), ABPMP, USA
Certified in Production and Inventory Management (BSCM), APICS, USA
Certified in Lean from Society of Manufacturing Engineers, USA
Certified in Six Sigma from Motorola University, USA
Certificate in Hospital Management, Sankara Nethralaya, Chennai,
HubSpot Sales Software Certified, HubSpot Academy, USA.