Overview:
This program is designed for the professional service providers such as Doctors, Lawyers, Auditors, Consultants, Financial Advisers etc. The professional service space has seen a tremendous change in how they acquire and retain clients in the recent years. This change emanates from factors such as increased competition, appreciable knowledge of the customers and high expectation from customers. In the past, there was professional services and the clients were tied-up with some sort of loyalty, which is gradually getting eroded, hence retaining a client becomes tougher and tougher. This program introduces the participants to plethora of techniques on acquiring and retaining clients in this information age.
Who Should Attend?
This is for all CEO's/ Managers/VP's/Consultants who want to explore the Consulting life
Program Content:
• Trends in consulting practices
• Typical range of management consultants’ work
• The Practitioner Vs Manager dilemma
• Internal consulting
• Underlying Competencies required for a management consultant
• Roles played by consultants
• Concept of Customer engagement cycle
• The best practices of Customer Relationship Management
• Maintaining and accessing the balance of responsibility between consultant and client
• The Contracting Process- Benefits and Pitfalls
• The art of organizing and managing client engagement
• Project management- Unravelled!
• Understanding and dealing with change/resistance in an organisation
• Metrics and KPIs as a diagnostic and monitoring tool
• Managing the feedback meeting
• Identifying requirements, Analysing the requirements, Validating the solutiuons, Recommending solutions and proposing implementation
Date & Time:
18-November-2017 (Saturday) & 9 AM to 5 PM
Venue:
Fhyzics Business Consultants Private Limited
Level-5, Tamarai Tech Park, Thiru Vi Ka Industrial Estate, Inner Ring Road, Guindy, Chennai, INDIA 600032
Fee:
Rs. 9,750 + Service Tax
Register Now
Certificate:
The participants will receive a Program Completion Certificate titled 'Acquiring & Retaining Clients' on full participation of the program and completing the program requirements.
Testimonials from Past Participants
Trainer :
VENKADESH NARAYANAN, BSME, MBA, CBAP®, CSCP, NPDP, PMI-PBA®, CBPP®, CPRE-FL
Mr. Venkadesh Narayanan is the Principal Consultant at Fhyzics Business Consultants Private Limited and President at Product Development and Management Association (India) - An Indian affiliate of PDMA, USA. He is a Mechanical Engineer and an MBA with over 20 years of experience in Consulting, Business Analysis and Process Improvement. Mr. Narayanan is a former member of Indian Civil Services [IRAS 2000 Batch] and served at Indian Railways, Larsen & Toubro – ECC, Siemens (USA), Euro-Pro LLC (USA) and Latex International (USA) prior to joining Fhyzics. He is also functioning as an Approved WAREX Assessor for Confederation of Indian Industry – Institute of Logistics.
Mr. Venkadesh Narayanan is also a member of several professional bodies and holds the below certifications:
Certified Supply Chain Professional (CSCP), APICS, USA
Certified Business Analysis Professional (CBAP®), IIBA®, Canada
Certified PMI - Professional in Business Analysis (PMI-PBA®), USA
New Product Development Professional (NPDP), USA
Certified Professional in Requirements Engineering (CPRE-FL), IREB®, Germany
Certified Business Process Professional (CBPP), ABPMP, USA
Certified in Production and Inventory Management (BSCM), APICS, USA
Certified in Lean from Society of Manufacturing Engineers, USA
Certified in Six Sigma from Motorola University, USA
Certificate in Hospital Management, Sankara Nethralaya, Chennai,
HubSpot Sales Software Certified, HubSpot Academy, USA.