What will happen with my refund if I’ve used a spend and save code?

Our promo codes have specific terms and conditions you have to meet to be able to apply them to your order - you can view them for each code separately.

Our spend and save codes require you to either buy a specific amount of items or spend a specific amount for the discount to apply. If you place an order using a spend and save code and then return an item that makes your order no longer meet the conditions of the promo code, the amount you're refunded may be adjusted or no refund will be given.

An example of how a refund may be adjusted is below:

• Code - £20 off a minimum £100 spend
• Order total - £110
• Returned item - £30

As the return brings the total spend under the minimum spend of £100, the refund will be adjusted to reflect this and the discount of £20 removed. This would mean a refund of £10 would be issued. 

If you've received an email saying one or more of your items are out of stock this may affect the refund you get back if you used a spend and save code. We thought the item was in stock when you placed the order. However, when we went to pack your order we realised the item was no longer available.

If the promo code terms and conditions have still been met after your return, you have nothing to worry about; but otherwise please keep them in mind when returning something.

The refund amount you'll get will be outlined on the email we send to you.