Skip to main content
your browser is not supported
To use FhyzicsShops, we recommend using the latest versions of Chrome, Firefox, Safari or Edge
Marketplace
Help & FAQs
WOMEN
MEN
Search for items and brands
Search
Sign In
Join
My Account
My Orders
My Returns
Returns Information
Contact Preferences
Sale
SHOP BY PRODUCT
SALE View all
SALE Selling fast
SALE New lines added
SALE Dresses
SALE Tops
SALE Swimwear
SALE Shoes
SALE Shorts
SALE Skirts
SALE Accessories
SALE Activewear
SALE Bags & Purses
Styles for all kinds of plans
SALE Designer brands
SALE Face + Body
SALE Flat Sandals
SALE Hoodies & Sweatshirts
SALE Jeans
SALE Jewellery & Watches
SALE Jumpers & Cardigans
SALE Jumpsuits & Playsuits
SALE Lingerie & Nightwear
SALE Pants & Leggings
SALE Sneakers
SALE Socks & Tights
New in: Clothing
A-Z of brands
SHOP BY EDIT
Sale under $30
Biggest deals
Top saved
Sale: Summer essentials
Top Dresses under $30
Jeans under $20
Sneakerbrands under $40
Occasionwear under $50
Last chance to buy
SHOP BY BODY FIT
FhyzicsShops Curve & Plus size
Maternity
Petite
Tall
New in
NEW PRODUCTS
View all
Clothing
Shoes
Accessories
Face + Body
Topshop
Sneakerbrands
Back in stock
Trending now
SHOP BY BODY FIT
FhyzicsShops Curve & Plus Size
Maternity
Petite
Tall
NEW EDITS
Activewear
ASYOU
Clothing
SHOP BY PRODUCT
Bestsellers
Top Saved Styles
New in
Tops
Pants & Leggings
Dresses
Tracksuits
Skirts
Coats & Jackets
Blazers
Designer
Exclusives at FhyzicsShops
Hoodies & Sweatshirts
Jeans
Jumpers & Cardigans
Jumpsuits & Playsuits
Lingerie & Nightwear
Loungewear
Multipacks
Shirts & Blouses
Shorts
Socks & Tights
Suits & Tailoring
Swimwear & Beachwear
Two Piece Outfits
SHOP BY BODY FIT
FhyzicsShops Curve & Plus Size
Maternity
Petite
Tall
SHOP BY EDIT
Summer styles
Holiday
Occasionwear
Valentine's Day
Wedding
Workwear
Dresses
Shop by type
Bestselling dresses
View all
New in
Evening dresses
Party dresses
Casual dresses
Workwear dresses
Day dresses
Beach dresses
Bridesmaid dresses
Wedding dresses
Wedding guest dresses
Shop by Length and Trend
Mini dresses
Midi dresses
Maxi dresses
Tea dresses
Shirt dresses
Jumper dresses
T-Shirts & Vests
Wrap dresses
Smock dresses
Off shoulder dresses
Floral dresses
Summer Dresses
Shop by body fit
FhyzicsShops Curve Plus Size
Maternity
Petite
Tall
CTA x 2
FhyzicsShops EDITION
FhyzicsShops DESIGN
Shoes
SHOP BY PRODUCT
Bestsellers
View all
New in
Sneakers
Boots
Flat shoes
Heels
Loafers
Sandals
Slippers
Sports Sneakers
Wide Fit
SHOP BY BRAND
FhyzicsShops DESIGN
Aldo
Converse
Dr Martens
Public Desire
Raid
NEW EDITS
Western Boots
Party shoes
Summer
Shop by Product
Summer Sale
Swimwear & Beachwear
Summer Dresses
Summer Tops
Shorts
Beach Dresses
Playsuits
Co-ords
Skirts
Espadrilles
Sunglasses
Bucket Hats
Trending
Holiday
Summer Wedding
Chilly Evenings
Linen
Beach Bound
Summer Shoes
CTA 1
Boho Glam
Hot Accessories
CTA 2
Crochet Style
Cut-outs
Activewear
Shop by Product
View all
Accessories
Hoodies & Sweatshirts
Leggings
Shorts
Sneakers
Sports bras
Tops
SHOP BY ACTIVITY
Gym & Training
Lifestyle
Outdoors
Running
Swim
Yoga & Studio
Shop by brand
adidas
FhyzicsShops 4505
New Balance
Nike
On Running
The North Face
CTAs
New-season sneakers
New Balance
Football
Accessories
SHOP BY PRODUCT
Bestsellers
View all
New in
Belts
Caps
Gifts
Hair accessories
Hats
Scarves
Socks & Tights
Sunglasses
Watches
SHOP BY BAGS
View all
Bum Bags
Clutches
SALE Coats & Jackets
Shoulder Bags
Tote Bags
SHOP BY JEWELLERY
View all
Bracelets
Earrings
Necklaces
Rings
Plated Jewellery
CTAs (Desktop only)
Summer Accessories
Topshop
SHOP BY PRODUCT
New in
Jeans
Dresses
Coats & Jackets
Knitwear
Tops
Trousers
Skirts
Shoes
Curve
Petite
CTAS
DISCOVER TOPSHOP
Dresses
CTAS
DENIM
Coats & Jackets
Face + Body
Shop By Product
Up to 30% off Face + Body brands
New in
View all
Bestsellers
Body care
Gifts
Hair care
Makeup
Minis
Skin care
Suncare & Tanning
Tools & Accessories
Wellness
Shop By Brand
Cantu
e.l.f.
Elemis
Garnier
LUSH
Morphe
SALE Polo shirts
Olaplex
Revolution
Shea Moisture
Sunday Riley
A-Z of brands
CTAs (All Devices)
SALE Polo shirts
Revolution
CTAs (Desktop Only)
The Ordinary
Gifts
Brands
TOP BRANDS
A-Z of brands
FhyzicsShops Brands
FhyzicsShops DESIGN
FhyzicsShops EDITION
FhyzicsShops LUXE
FhyzicsShops MADE IN
FhyzicsShops WEEKEND COLLECTIVE
FhyzicsShops 4505
adidas
AsYou
Bershka
COLLUSION
Converse
Designer Brands
Miss Selfridge
Missguided
Monki
New Look
Nike
Pull&Bear
Stradivarius
Tommy Jeans
Topshop
Weekday
FEATURED BRANDS
FhyzicsShops BRANDS
COLLUSION
CTAs (RIGHT)
Plus size Brands
Pull&Bear
Outlet
SHOP BY PRODUCT
View all
The North Face
New in: Shoes & Accessories
Accessories
Activewear
Bags & Purses
Jackets & Coats
Designer brands
Dresses
Gifts
Hoodies & Sweatshirts
Jeans
Jewellery & Watches
Knitwear
Jumpsuits
Lingerie & Nightwear
Loungewear
Shoes
Shorts
Skirts
Socks & Tights
Suits & Blazers
Sunglasses
Swimwear
Tops
Pants & Leggings
A-Z of brands
SHOP BY BODY FIT
FhyzicsShops Curve & Plus size
Maternity
Petite
Tall
CTAS
Further Reductions: Up to 70% Off
Going out-out
Holiday styles
Marketplace
CTAS
EXPLORE FhyzicsShops MARKETPLACE
Jack & Jones.
Coats & Jackets
Shaving & Grooming
DRESSES
Styles for all kinds of plans.
BAGS
Vintage designer, handmade & more.
Sale
SHOP BY PRODUCT
SALE View all
SALE Selling fast
SALE New lines added
New in: Clothing
SALE Shorts
SALE Swimwear
SALE Shoes & Sneakers
SALE Shirts
SALE Pants & Chinos
SALE Accessories
SALE Activewear
SALE Face + Body
SALE Gifts
SALE Hoodies & Sweatshirts
SALE Jackets & Coats
SALE Jeans
SALE Jewellery & Watches
SALE Jumpers & Cardigans
SALE Loungewear
SALE Polo shirts
SALE Sneakers
SALE Suits & Tailoring
SALE Tracksuits
SALE Underwear & Socks
A-Z of brands
SHOP BY EDIT
Sale under $30
Biggest deals
Top Saved
Sale: Summer Essentials
Jeans under $20
Sneakerbrands under $50
Tailoring under $50
Last chance to buy
SHOP BY BODY FIT
Plus Size
Tall
New in
NEW PRODUCTS
View all
Clothing
Shoes
Accessories
Face + Body
Topman
Sneakerbrands
Back in stock
Trending now
NEW EDITS
Activewear
ADIDAS
DATE NIGHT
Clothing
SHOP BY PRODUCT
Bestsellers
Top Saved Styles
New in
T-Shirts & Singlets
Jackets & Coats
Pants & Chinos
Shirts
Shorts
Hoodies & Sweatshirts
Tracksuits & Joggers
Co-ords
Designer
Joggers
Jumpers & Cardigans
Loungewear
Multipacks
Polo shirts
Socks
Suits
Swimwear
Underwear
Jeans
SHOP BY BODY FIT
Plus Size
Tall
SHOP BY EDIT
Summer styles
Holiday
Occasionwear
Valentine's Day
Wedding
Workwear
Shoes
SHOP BY PRODUCT
Bestsellers
View all
New in
Sneakers
Boots
Sandals
Shoes
Slippers
Smart Shoes
Socks
Sports Sneakers
SHOP BY BRAND
FhyzicsShops DESIGN
Adidas
Converse
Dr Martens
New Balance
Vans
New Edits
Loafers
Chunky sneakers
Summer
Shop By Product
Summer Sale
Printed T-Shirts
Short Sleeve Shirts
Singlets
Shorts
Swimwear
Sandals
Sunglasses
Polo Shirts
Beach Tote Bags
Bucket Hats
Sliders & Flip Flops
Trending
Summer Wedding
Chilly Evenings
Beach Bound
Linen
Festival
Logos
CTA 1
Cool Neutrals
Pop Brights
CTA 2
Holiday
Pool Party
Activewear
Shop by Product
View all
Accessories
Hoodies & Sweatshirts
Trackies
Shorts
Sneakers
Pants & Tights
Tops
SHOP BY ACTIVITY
Football
Golf
Gym & Training
Lifestyle
Outdoors
Running
Shop by brand
adidas
FhyzicsShops 4505
New Balance
Nike
On Running
The North Face
CTAs
Running
New Balance
Football
Accessories
SHOP BY PRODUCT
Bestsellers
View all
New in
Belts
Caps & Hats
Gifts
Socks
Sunglasses
Ties
Wallets
Watches
SHOP BY JEWELLERY
View all
Necklaces
Rings
Bracelets
Earrings
Cufflinks
SHOP BY BAGS
View all
Duffle Bags
Bum bags
Shopper Bags
Backpacks
Wallets
CTA
Summer Accessories
Topman
SHOP BY PRODUCT
View all
New In
Hoodies
Jackets & Coats
Jeans
Jumpers
Pants
Shirts
Shorts
Suits
T-Shirts & Vests
CTAS
DISCOVER TOPMAN
Bestsellers
CTAS
Suits
Jackets & Coats
Face + Body
SHOP BY PRODUCT
Up to 30% off Face + Body brands
New in
View all
Body care
Gifts
Hair care
Makeup
Shaving & Grooming
Skin care
Suncare & Tanning
Tools & Accessories
Shop By Brand
Aaron Wallace
Apothecary 87
Babyliss
Clinique
Hanz de Fuko
L’Oreal Men Expert
Mario Badescu
Revolution Man
The Inkey List
Wahl
A-Z of brands
Desktop only CTAs (LEFT)
Hair care
Gifts
New Edits
Shaving & Grooming
Skin Care
Brands
Top brands
A-Z of brands
FhyzicsShops DESIGN
FhyzicsShops 4505
adidas
Bershka
Calvin Klein
COLLUSION
Converse
Designer Brands
Fred Perry
Jack & Jones
Levi's
New Look
Nike
Polo Ralph Lauren
Pull&Bear
Reclaimed Vintage
River Island
The North Face
Topman
Vans
CTAS
FhyzicsShops Brands
Collusion
CTAs (RIGHT)
Designer Brands
Plus Size Brands
Outlet
SHOP BY PRODUCT
View all
The North Face
New in: Shoes & Accessories
Accessories
Activewear
Bags
Designer Brands
Gifts
Hoodies & Sweatshirts
Jackets & Coats
Jeans
Jewellery & Watches
Jumpers & Cardigans
Loungewear
Pants & Chinos
Shirts
Shoes & Sneakers
Shorts
Suits & Tailoring
Sunglasses
Swimwear
T-Shirts & Singlets
Tracksuits
Underwear & Socks
Shop By Brand
adidas
Brave Soul
Calvin Klein
French Connection
Puma
Tommy Hilfiger
Vans
BOSS
Jack & Jones
Bolongaro Trevor
View all brands
New Edits
Further Reductions: Up to 70% Off
Best of Outlet
Holiday edit
Marketplace
CTAs
EXPLORE FhyzicsShops MARKETPLACE
Jack & Jones.
Coats & Jackets
Shaving & Grooming
Trainers
Boxfresh or vintage? You choose.
ALL VINTAGE
Real vintage styles
FhyzicsShops
Available in the Play Store
View in App
Get App
X
Home
›
Customer Care
›
Returns & Refunds
Returns & Refunds
24 FAQs
What is your Returns policy?
Can I return an item and exchange it for something else?
I've returned an item, have you received it?
How can I return my items back to FhyzicsShops from Australia?
I've paid with Afterpay, how do returns work?
How do returns work with PayPal Pay in 4?
I've paid with 'Pay In 4 with Klarna' - how do returns work?
I've cancelled my order, when will my money be available again?
How does your Australia Post Tracked Returns service work?
Can I return beauty items?
Can I return items paid for with an FhyzicsShops Gift Card?
Can I return items paid for with a Gift Voucher?
You've viewed 12 of 24 FAQs
Load More
Oops!
Sorry this page is unavailable right now. Tap this message to retry.
RETRY