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BPM (Business Process Management) is a systematic business solution approach which views a business as a set of processes and workflows for making an organization's workflow more effective, efficient and more capable of adapting to change management. BPM is a way of seeing at and then controlling the processes that are already there in an organization. It is a productive methodology to use in times of disaster to ensure that the processes are efficient and effective, as this will produce in a superior and highly cost efficient organization. The objective of BPM is to avoid miscommunication, rapidly decreasing human error and give additional focus on stakeholder’s requirements in their roles. BPM is a subsidiary of infrastructure management which is used in the administrative area concerned with preserving and optimizing an organization's equipment and core operations.
The term BPM Explores how we study, identifies, change, and monitor the business processes in our organisation to ensure they run efficiently and can be improved over a period. BPM is often correlates between the line of business (LOB) and the IT department within a company. BPM is best insight of as a business practice, incorporate techniques and well-structured methods. It is not a technology; it is about organising and systemizing better ways for work to get done.
Things to be considered employing BPM:
- Organize around outcomes not on the tasks to ensure the proper focus is maintained
- It is must to correct and improve the existing processes potentially before automating them; otherwise all you’ve done result in chaos.
- Establish the processes and assign ownership at work and these improvements will simply drift your organisation.
- Standardize the process across the organisation so that can be easily understandable and manageable, reduce errors, and mitigate risk.
- Continuously change and improve the process for optimization.
- Instead of going for new process improve your existing processes, because that can prevent you from any loss in future.
- BPM should not be a one-time implantation task. It should involve a continuous evaluation and monitoring of the processes and take corrective actions when needed to improve the total work flow of processes.
BPM Pillars: The three pillars of BPM are listed below: All three has to work together for BPM has to success. The process need to be fit for purpose and actually satisfy the demands of all the stake holders.
The people aspect was in need to work. If the customer neglect to provide all the required information the web page will alert that the application form is incomplete. If a manager forgets to approve certain process steps he will get an alert if he further forgets to approve, the alert will be escalated to his superior and the process continuous. This type of output is impossible to achieve without the presence of technology for the automation should work smoothly.
Design: Once the organisation planned to go for BPM implementation they have to design the process with the objective of optimising the work flow. The process to be simply designed, were it to simple and straight forward approach. This will help you to complete any process in a shortest possible amount of time without making any mistakes.
Modelling and Simulation: During this model the process is documented in the form of contiguity model. It is possible to simulate the model at different scenario to try what if analysis.
Execution: Once the process designed is approved by the management it is deployed.
Monitoring: keep on continuous monitoring of the process.
Optimization: If any problem arise changes will be made by further optimising the process to take care of exceptions in the process.
Benefits of BPM:
- A perfect BPM implementation will increase the transparency of the organisations activity and making it easy to monitor and control the critical business process of the firm.
- It provides management with an increased ability to identify bottlenecks, making improvements you needed, and reassign resources to meet customer demand.
- It also provides an increased efficiency and effectiveness to identify the further areas of optimisation that will improve customer satisfaction and all level transaction cost.
- Good BPM system will normally contributes in reducing lead time, So that the stake holders deployed can get responses for their needs as much as possible.
- BPM ensures better definition of duties and the roles of each and every employee of the company.
- It also addresses the customer complaint and regulatory measures.
BPM system prevents the unfortunate situations. For instance; if a customer who had phoned to enquire about something which is not related to that particular department he can transfer the call. So it allows the person to say that sorry it is not my decision but let me him transfer the concern person. BPM uses the cross functional approach so the work is automatically moved from one desk to the next with in need of any manual intervention. Of course raining is crucial to ensure employees and managers to know what is expected out of them. Once the BPM is launched it is essential to get senior management support. The project leader of the BPM implementation should ensure that he had met the expectations of all the stakeholders of the process. Once the system implemented the job is not yet complete the team need to listen to the customer feedback and make further improvements. In general all the principle of change management is to be followed to ensure success.
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