Process Improvement initiatives are the key fundamentals to every organisation’s ability to successfully execute the business strategies. Process-centric approach helps to design processes that are both effective and efficient, which results in higher profitability and customer delight. Though technology aids people to facilitate and empower them to perform activities better process orientation is the vital mechanism through which businesses are able to deliver the right value to the end users at the market place.
For setting up high-performance value delivering processes in place the current maturity and process performance understanding becomes critical in addition to identifying the to be proposed new path.
While assessing the maturity of a process the perspectives to be brought into shall be multi-dimensional and it generally involves drilling down of the key elements of a process into atomic parts by asking questions like:
• Are my outcomes clearly laid out and likely to match the objectives set?
• Who owns the process and what is the level of accountability spelt?
• Are the processes optimised, standardised and streamlined?
• Are effective measures in place in addition to the support of technology to achieve process excellence?
The process excellence methodology shall encompass the following points as its ingredients:
• Definition, documentation & Understanding
• Ownership and alignment
• Process Improvement & Standardisation
• Performance and Management
• Technology Enablement & Automation facilitation
• Organisation Development and Change
• Continuous Improvement
Fhyzics on its behalf supports its clients by offering the following services:
Understanding the Current State & Mapping the Future
Process Improvement is the way to develop and grow the organizations. In today's complex, ever-changing market and consumer preferences, organizations need to be more agile in adopting to those changes before the competitor does. How fast an organization is able to understand the environment has become a competitive edge. Hence it is time to transform your organization to be process-centric.
A process-centric organization is the one that is aware of its primary, secondary and management processes and manages those processes at the optimal level. Primary processes are those that are directly delivering value to the customer. Secondary processes are those that assists the primary processes to function more effectively. Management processes are the ones that monitors and controls the primary and secondary processes. Fhyzics assists your organization to identify the processes and map them. Once the current state of the processes is mapped, our team will work with the stakeholders of your organization in creating the future state map. Both the current state and future state maps will be analysed to identify the capability gaps. Finally our team will recommend solutions to fill the identified capability gaps and help you in implementing them.
Process Definition & Documentation
Many a times within an organization, there is a basic lack of understanding regarding current processes beyond those actually performing the work. As people come and go, herculean efforts are often needed to get work done and can pose significant risks to business operations. Understanding how end-to-end processes work, the inter-relationships between them and how they contribute value to producing products or delivering services is fundamental to process improvement and operational effectiveness.
Centric works with our clients to define a process hierarchy, developing an inventory of processes and sub-processes within the organization and showing how various processes interrelate. Essentially, this hierarchy can be thought of as a skeletal roadmap for defining how work is done end-to-end. Centric then works with our clients to document core processes utilizing our proven documentation methodology and toolsets. Fully documented core processes provide clients with a clear understanding of the step-by-step tasks in a process, supporting applications, resources, control points, pain points and improvement opportunities. It also provides an overall understanding of how each part of the business or function contributes to the delivery of products and/or services.
SOP Introduces Consistency in Business Operations
Standard Operating Procedures are the documents that explains in a step-by-step manner about the scope and purpose of an activity, the list of tasks, sequence of tasks, who need to perform, how to perform and expected quality, resources and time. SOPs are a great step towards process improvement. SOPs help the organization to freeze the current best practices of the organization and as and when things are improved the SOPs are revised to incorporate the new best practices. In other words, SOPs establish a baseline of performance that is expected within an organization.
Apart from the above SOPs are helpful in continuous training of the employees to ingrain the best practices and a source document for training the new employees. It is a step towards transitioning an organization from people-centric to process-centric.
Lean / Six Sigma Process Improvement
Frequently, organizations treat the symptoms of a process performance issue without truly understanding the root cause or impact of the issue. Dissecting and truly understanding root cause for process performance is critical to effective process improvement.
Many proven techniques exist for process improvement including Lean, Six Sigma, TQM, etc. Centric’s point of view is that no single approach works in all situations. Centric’s skilled practitioners leverage the best tools and analytics from various disciplines as required based on what is most appropriate within a client’s environment. We combine these tools with industry- and process-related knowledge to identify and implement value-added improvement opportunities.
Articles on Process Improvement
What is Lean?
Defining change management
Basics of Lean Six Sigma
Business Process Management
Analysing Business Process