A process is defined as a set of activities that are carried out in a pre-determined order to deliver value to the customer. Process is a capability and a differentiator for an organisation in today’s competitive market. Process-centric organisations are able to deliver consistent goods and services, to reduce the dependancy on human skills, to standardise the activities within the organisation and to improve the safety of their employees as well as customers. Lean is a process improvement methodology or philosophy developed by Tachii Ohno of Toyota Motors in 1940’s and is a time-tested framework to improve processes within organisations. Lean brings a set of tools and methods to understand the current state of the organisation and to take it to the future state.

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