Hospitality SOPs - Accounts Back to SOP Service
SOP-AC-001 : Role of Accounts
SOP-AC-002 : Accounts Organizational Structure
SOP-AC-003 : Accounting Metrics
SOP-AC-004 : Salary Processing
SOP-AC-005 : Various Acts Governing Resorts
SOP-AC-006 : Provident Fund
SOP-AC-007 : Employee State Insurance
SOP-AC-008 : Insurance Requirements of Resorts
SOP-AC-009 : Intellectual Property Rights
SOP-AC-010 : Asset Management
SOP-AC-011 : Cost Reduction Initiatives
SOP-AC-012 : Service Tax Procedures
SOP-AC-013 : TDS procedure
SOP-AC-014 : Professional Tax
SOP-AC-015 : Value Added Tax
SOP-AC-016 : Luxury Tax
Hospitality SOPs - Food & Beverage
SOP-FB-001 : Guest Check-Out Procedure from Outlet
SOP-FB-002 : Cleaning Ash Tray
SOP-FB-003 : How to Clear Beverage Glasses
SOP-FB-004 : Clearing the Table
SOP-FB-005 : Clearing the Table between Courses
SOP-FB-006 : How to Balance a tray
SOP-FB-007 : Delivering Food Orders from Kitchen to Guest Table
SOP-FB-008 : How to Enter guest Villa
SOP-FB-009 : Replenishment of Sugar
SOP-FB-010 : How to spot check floor
SOP-FB-011 : Guest Greeting and Seating
SOP-FB-012 : Handling Broken Items on Floor
SOP-FB-013 : Handling Guest Complaints
SOP-FB-014 : Handling Food or Beverage Spilling on Guest
SOP-FB-015 : Handling Special Requests or Guest Inconvenience
SOP-FB-016 : How to adjust cutlery
SOP-FB-017 : Answering Over the Phone
SOP-FB-018 : How to handle and maintain equipments
SOP-FB-019 : Checking Guest Satisfaction
SOP-FB-020 : Procedure to collect Stocks
SOP-FB-021 : Delivering Guest Complimentary Service
SOP-FB-022 : Guest Menu Communication
SOP-FB-023 : Informing Guest about Daily Promotions
SOP-FB-024 : Organizing Special Meal Setup
SOP-FB-025 : Preparing Salt & Pepper Shakers
SOP-FB-026 : Replenishment of Store Stocks
SOP-FB-027 : Serving New Beverages
SOP-FB-028 : Procedure to serve tea or coffee [Food & Beverage]
SOP-FB-29-029 : Procedure for Setting up Table
SOP-FB-030 : Presenting Paper Serviette on guest request
SOP-FB-031 : Presenting Menu to Guest
SOP-FB-032 : Repeating Orders
SOP-FB-033 : How to serve Bread
SOP-FB-034 : How to do suggestive selling
SOP-FB-035 : Taking Food Orders from Guest
SOP-FB-036 : Taking Food Orders from Guest over Phone
SOP-FB-037 : Taking reservations over the phone
SOP-FB-038 : How to unfold the napkin
SOP-FB-039 : Upselling of Tea, Coffee or Dessert
SOP-FB-040 : Checking and Storing Beverages Stock
SOP-FB-041 : Taking Care Of Cigars (Standard and Quality)
SOP-FB-042 : Presenting Cigars to Guest
SOP-FB-043 : Setting up of Bar Counter for Bar Services
SOP-FB-044 : Bar Closing Procedures
SOP-FB-045 : Bar Hygiene
SOP-FB-046 : Procedure to serve cold towels during Guest visit to restaurant
SOP-FB-047 : Organising Bar Outlet for the day
SOP-FB-048 : Procedure to take Wine orders
SOP-FB-049 : Serving Wine by Glass
SOP-FB-050 : Cleaning And Sanitizing Food Contact Services
SOP-FB-051 : Food And Safety Checklist
SOP-FB-052 : Controlling the time temp during prep
SOP-FB-053 : Cooking and Reheating Temp Log
SOP-FB-054 : Cooking Potentially Hazardous Food
SOP-FB-055 : Cooling Potentially Hazardous Food
SOP-FB-056 : Cooling Temperature Log
SOP-FB-057 : Damage or discarded product log
SOP-FB-058 : Date Marking Ready-To-Eat Potential Hazardous Food
SOP-FB-059 : Employee Food Safety Training Record
SOP-FB-060 : Food Contact Surfaces Cleaning and Sanitizing Log
SOP-FB-061 : Handling a Food recall
SOP-FB-062 : Holding Hot and Cold Potential Hazardous Food
SOP-FB-063 : Personal Hygiene
SOP-FB-064 : Preventing Contamination at Food Bars
SOP-FB-065 : Preventing Cross Contamination During Storage and Preparation
SOP-FB-66-066 : Production Log
SOP-FB-067 : Receiving Deliveries
SOP-FB-068 : Receiving Log
SOP-FB-069 : Refrigeration Log
SOP-FB-070 : Reheating Potential Hazardous Food
SOP-FB-071 : Serving Food
Hospitality SOPs - Front Office
SOP-FO-001 : Batch Close Process
SOP-FO-002 : Bill Preparation
SOP-FO-003 : Bill settlement by cash
SOP-FO-004 : Car Amenity for Airport Transfer
SOP-FO-005 : Car Checking Procedure
SOP-FO-006 : Cash Receipt Voucher
SOP-FO-007 : Chauffeur's Guidelines
SOP-FO-008 : Checking and Signing Registration Card
SOP-FO-009 : Bill Settlement by City Ledger
SOP-FO-010 : Complimentary Room Policy
SOP-FO-011 : Dealing with Stay Over
SOP-FO-012 : Dealing with Under Stay
SOP-FO-013 : Delivering WakeUp Call-Front Office Procedure
SOP-FO-014 : DND Procedure
SOP-FO-015 : Doctor on Call
SOP-FO-016 : Electronic Locker Safe Opening
SOP-FO-017 : Check In- Escorting
SOP-FO-018 : Check In- Filling Up Registration Card
SOP-FO-019 : Handling Front Office Master Key
SOP-FO-020 : Welcoming and Greeting
SOP-FO-021 : Grooming Standards
SOP-FO-022 : Guest Birthday and Anniversary
SOP-FO-023 : Handling Guest Complaints
SOP-FO-024 : Handling Guest Query in Person
SOP-FO-025 : Handling Guest Query over Telephone
SOP-FO-026 : IOwe You (IOU)
SOP-FO-027 : Issuing Duplicate Room Key to Guest
SOP-FO-028 : Letter Writing Format
SOP-FO-029 : Miscellaneous Voucher
SOP-FO-030 : Monitoring and Maintaining Room
SOP-FO-031 : Night Audit Process
SOP-FO-032 : Paging or Locating a Guest
SOP-FO-033 : Paid Out Voucher
SOP-FO-034 : Petty Cash Voucher
SOP-FO-035 : Check In - Pre Registration
SOP-FO-036 : Gift or Discount Coupon
SOP-FO-037 : Posting Charges-Receiving Cash Advance
SOP-FO-038 : Posting Charges-Receiving Cheque Advance
SOP-FO-039 : Posting charges-Receiving Advance via Bank Transfer
SOP-FO-040 : Receiving Courier-Receiving Advance via Bank Transfer
SOP-FO-041 :Posting Charges-Receiving Credit Card Advance
SOP-FO-042 : Check In- Group Registration
SOP-FO-043 : Check In-Registration With Reservation
SOP-FO-044 :Check In-Registration Without Reservation
SOP-FO-045 : Pre Registration- Room Assignment
SOP-FO-046 : Standard Phrases to Address
SOP-FO-047 : Taking down wake up call
SOP-FO-048 : Taking Guest feedback
SOP-FO-049 : UP Selling
SOP-FO-050 : VIP Amenity procedure
SOP-FO-051 : VIP check in process
SOP-FO-052 : Bell Boy Guest Handling Operating Procedure at time of Check-in
SOP-FO-053 :Glossary Used in Front Office
Hospitality SOPs - Housekeeping
SOP-HK-001 : Glossary Used in Resort Technologies
SOP-HK-002 : Responsibilities of Housekeeping
SOP-HK-003 : Duties of Housekeeping Personnel
SOP-HK-004 : Personal Attributes of Housekeeping Staff
SOP-HK-005 : Housekeeping Department Layout
SOP-HK-006 : Housekeeping Coordination with Front Office
SOP-HK-007 : Coordination with Maintenance Department
SOP-HK-008 : Housekeeping Coordination with Food and Beverages
SOP-HK-009 : Housekeeping coordination with other departments
SOP-HK-010 : Management Process of Housekeeping
SOP-HK-011 : Minimum Requirements of Housekeeping
SOP-HK-012 : Housekeeping Job Description
SOP-HK-013 : Housekeeping Position Description
SOP-HK-014 : Housekeeping Job Specification, Job List and Job Break Down
SOP-HK-015 : Determining Staff Strength in Housekeeping
SOP-HK-016 : Housekeeping Staff Guide
SOP-HK-017 : Recruitment Process of Housekeeping
SOP-HK-018 : Employee Selection Procedure
SOP-HK-019 : Employee Training
SOP-HK-020 : Scheduling Practises
SOP-HK-021 : Employee Motivation
SOP-HK-022 : Performance Appraisal
SOP-HK-023 : Guidelines of Outsourcing
SOP-HK-024 : Planning Housekeeping Operations
SOP-HK-025 : Housekeeping of Daily Routines and System
SOP-HK-026 : Housekeeping Inventories
SOP-HK-027 : Composition, care, and cleaning of different surfaces
SOP-HK-028 : Guest Floor Rules
SOP-HK-029 : Guestroom Status
SOP-HK-030 : Guest-floor Reportable
SOP-HK-031 : Public Area Cleaning
SOP-HK-032 : Housekeeping Supervisions
SOP-HK-033 : Housekeeping of Forms, Records and Register
SOP-HK-034 : Telephone Call Handling
SOP-HK-035 : Paging Systems and Methods
SOP-HK-036 : Difficult Situation Handling
SOP-HK-037 : Housekeeping Budgeting
SOP-HK-038 : Linen and Laundry Operations
SOP-HK-039 : Safety and Security of Housekeeping
SOP-HK-040 : Ergonomics in Housekeeping
SOP-HK-041 : Pest Control and Waste Disposal
SOP-HK-042 : Horticulture
SOP-HK-043 : Mini Bar Operating and Tracking Procedure
Hospitality SOPs - HR & Admin
SOP-HR-001 : Recruitment Process
SOP-HR-002 : Joining Formalities
SOP-HR-003 : New Employee Orientation
SOP-HR-004 : Employee Personal File
SOP-HR-005 : Salary Processing and Disbursement
SOP-HR-006 : Provident Fund
SOP-HR-007 : ESI
SOP-HR-008 : Employee Benefits
SOP-HR-009 : Tracking items issued to employees
SOP-HR-010 : Leaves
SOP-HR-011 : Organization Code Of Conduct
SOP-HR-012 : Grievance and Complaints Procedure
SOP-HR-013 : Performance Appraisal, Increment and Promotion
SOP-HR-014 : Grooming Standards
SOP-HR-015 : Health And Safety
SOP-HR-016 : Interaction With Guests, Managers and Colleagues
SOP-HR-017 : List of Employees
SOP-HR-018 : Attendance And Time Office
SOP-HR-019 : Asset register
SOP-HR-020 : Professional Development and Training
SOP-HR-021 : Disciplinary Proceedings
SOP-HR-022 : Exit and Retention Policy
SOP-HR-023 : Transfer Policy
SOP-HR-024 : Travel Reimbursement Policy
SOP-HR-025 : Rewards and Recognition
SOP-HR-026 : Employee Suggestion Scheme
SOP-HR-027 : IT, Email and Social Media Policy
Hospitality SOPs - Operations & Maintenance
SOP-OM-001 : Terminologies in OM
SOP-OM-002 : Roles & Responsibilities Of Maintenance
SOP-OM-003 : Preventive Maintenance Program for Air-Conditioning
SOP-OM-004 : Preventive Maintenance Program For Water Heaters
SOP-OM-005 : Preventive Maintenance program For Electrical & Electronic Equipment’s
SOP-OM-006 : Preventive Maintenance Program For Furniture
SOP-OM-007 : Windows and Glass pane maintenance
SOP-OM-008 : Maintenance Forms
SOP-OM-009 : Maintenance & Safe Operation Of Vehicles
SOP-OM-010 : Signages within Organization Premises
SOP-OM-011 : Maintenance of Pool side area
SOP-OM-012 : Maintenance of Gym
SOP-OM-013 : Breakdown Maintenance in Occupied Room
SOP-OM-014 : Interaction and Co-ordination with Other Departments
SOP-OM-015 : Maintenance & Upkeep of Fire Extinguisher
SOP-OM-016 : Generator Maintenance
SOP-OM-017 : Utilities Management
SOP-OM-018 : Asset & Equipment legal Compliances
SOP-OM-019 : Operational Safety of Gas & Electrical Equipment in Production Areas
SOP-OM-020 : Inspection & Maintenance of Drainage Systems
SOP-OM-021 : Rain Water Harvesting
SOP-OM-022 : Green Initiatives Within Organization Premises
SOP-OM-023 : Pest Control in Organization Premises
SOP-OM-024 : General Precautionary Actions
SOP-OM-025 : Handling of Locks and Key
SOP-OM-026 : Control of Inventory and Spare Parts
SOP-OM-027 : Maintenance Registers & Records
SOP-OM-028 : Painting & Renovation
SOP-OM-029 : Closets, Washbasins and Bathtubs Maintenance
Hospitality SOPs - Sales & Marketing
SOP-SM-001 : The Sales and Marketing Organization
SOP-SM-002 : Sales and Marketing functions
SOP-SM-003 : Terminologies in Sales and Marketing
SOP-SM-004 : The Sales Process
SOP-SM-005 : Negotiation Techniques
SOP-SM-006 : Customer Relationship Management
SOP-SM-007 : Effective Techniques in Sales
SOP-SM-008 : Marketing Techniques
SOP-SM-009 : Customer Service in Sales
SOP-SM-010 : Credit Policy
SOP-SM-011 : Booking Policy
SOP-SM-012 : Cancellation Policy
SOP-SM-013 : Discount Policy
Hospitality SOPs - Security
SOP-SE-001 : Public Access AED
SOP-SE-002 : Banquet Hall
SOP-SE-003 : Blood Borne Pathogens
SOP-SE-004 : CCTV
SOP-SE-005 : Clean up Of Broken Mercury LightBulbs
SOP-SE-006 : Fire Drill
SOP-SE-007 : First Aid
SOP-SE-008 : Guest Death
SOP-SE-009 : Guest Floor Patrolling
SOP-SE-010 : Hazard Communication
SOP-SE-011 : In room safe locker
SOP-SE-012 : Legionella Bacteria Growth Prevention in Water
SOP-SE-013 : Lost or Missing Persons
SOP-SE-014 : Dealing With Open Flames
SOP-SE-015 : Personal Protective Equipment
SOP-SE-016 : Safety and Security Training
SOP-SE-017 : Valet Parking
SOP-SE-018 : Vehicle Safety
SOP-SE-019 : VIP Handling
SOP-SE-020 : Incoming Outgoing Vehicle Inspection
SOP-SE-021 : Health Standards
SOP-SE-022 : Grooming Standards
SOP-SE-023 : Poisonous Insects and Snake Bite
SOP-SE-024 : Incoming Personnel Inspection
For more details on Standard Operating Procedure (SOP) related services, please click here. Back to SOP Service