Education Standard Operating Procedures

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Education SOPs - Academics
SOP-AM-001 : College-Wide Tutoring Program
SOP-AM-002 : Library Closing Routine 
SOP-AM-003 : Library Opening Routine 
SOP-AM-004 : Borrowing Materials 
SOP-AM-005 : Textbook/Reserve area 
SOP-AM-006 : Internet/Book Catalog 
SOP-AM-007 : Rules of Conduct 
SOP-AM-008 : Loan Desk 
SOP-AM-009 : Reserving Rooms 
SOP-AM-010 : Listening/Viewing Center 
SOP-AM-011 : Information Desk 
SOP-AM-012 : Group Study Rooms 
SOP-AM-013 : Library Cards 
SOP-AM-014 : Collection Development 
SOP-AM-015 : Library Orientations 
SOP-AM-016 : Requesting A.V. Equipment 
SOP-AM-017 : LVC/Computer Labs 

Education SOPs - Accounts
SOP-AC-001 : Role of Accounts
SOP-AC-002 : Accounts Organizational Structure 
SOP-AC-003 : Accounting Metrics 
SOP-AC-004 : Salary Processing 
SOP-AC-005 : Various Governing Acts 
SOP-AC-006 : Provident Fund 
SOP-AC-007 : Employee State Insurance 
SOP-AC-008 : Insurance Requirements 
SOP-AC-009 : Intellectual Property Rights 
SOP-AC-010 : Asset Management 
SOP-AC-011 : Cost Reduction Initiatives 
SOP-AC-012 : Service Tax Procedures 
SOP-AC-013 : TDS procedure 
SOP-AC-014 : Professional Tax 
SOP-AC-015 : Value Added Tax 
SOP-AC-016 : Luxury Tax 
SOP-AC-017 : Receipts 
SOP-AC-018 : Purchase Order Approval and Payment Process 
SOP-AC-019 : Bank Accounts and Investments 
SOP-AC-020 : Budget Development and Administration 
SOP-AC-021 : Bank Accounts and Investments 
SOP-AC-022 : Payment Procedures 
SOP-AC-023 : Procedure for Bidding Process 
SOP-AC-024 : Procedure for Obtaining Quotes 
SOP-AC-025 : Request for Proposal (RFP) Process 

Education SOPs - Admissions
SOP-AD-001 : Enrollment Eligibility
SOP-AD-002 : Enrollment Orientation 
SOP-AD-003 : Continuing Enrollment 
SOP-AD-004 : New Enrollment 
SOP-AD-005 : Lottery and Waiting List 
SOP-AD-006 : Enrollment Completion Process 
SOP-AD-007 : Enrollment Counts and Daily Attendance 
SOP-AD-008 : Student Withdrawal and Emergency Preparedness/Response 

Education SOPs - Alumni Affairs
SOP-AA-001 : Raising the Corpus
SOP-AA-002 : Managing the Corpus 
SOP-AA-003 : Development and Futuristic options 
SOP-AA-004 : Suspension of Alumni Associations 
SOP-AA-005 : Alumni Communication 
SOP-AA-006 : Fund Raising 
SOP-AA-007 : Alumni Newsletters 
SOP-AA-008 : Request Transcripts 
SOP-AA-009 : Volunteer Opportunities 

Education SOPs - Examinations
SOP-EX-001 : Administrative Structure
SOP-EX-002 : Preparation of Academic Year Schedule 
SOP-EX-003 : Preparation of teaching timetable 
SOP-EX-004 : Preparation of consultation timetables 
SOP-EX-005 : Preparation of examination processing schedule 
SOP-EX-006 : Preparation of examination timetable 
SOP-EX-007 : Coordination of administration of examinations 
SOP-EX-008 : Process for Examination Processing 
SOP-EX-009 : Examination Attendance Record 
SOP-EX-010 : Examination Incidents Form 
SOP-EX-011 : Examination Processing Form 
SOP-EX-012 : Examination Data 
SOP-EX-013 : Examination timetable 
SOP-EX-014 : Teaching Timetable 
SOP-EX-015 : Process for Examination Conduct Report Writing 

Education SOPs - Facility Management
SOP-FM-001 : Key Control
SOP-FM-002 : Over Time 
SOP-FM-003 : Attire 
SOP-FM-004 : Smoking Policy 
SOP-FM-005 : Staff Computer Use 
SOP-FM-006 : Travel 
SOP-FM-007 : Handheld Radio Use 
SOP-FM-008 : Repeater Phones 
SOP-FM-009 : Hiring Employee Guidelines 
SOP-FM-010 : New Employee Preparation 
SOP-FM-011 : Purchasing Procedures 
SOP-FM-012 : Building Occupant Notification 
SOP-FM-013 : Protocol for Entering Student Housing 
SOP-FM-014 : Unlocking Buildings and Classrooms 
SOP-FM-015 : Delivery and Receipt of Packages 
SOP-FM-016 : Mail 
SOP-FM-017 : Injuries and Incidents 
SOP-FM-018 : Work Order Procedure 
SOP-FM-019 : Completed Work Orders 
SOP-FM-020 : How to Close Out Work Orders 
SOP-FM-021 : Work Order Flow 
SOP-FM-022 : Work Order Prioritization 
SOP-FM-023 : Room Renovation 
SOP-FM-024 : Diver's License Verification 
SOP-FM-025 : Vehicle Safety 
SOP-FM-026 : Driving of Campus with University Vehicle 
SOP-FM-027 : Accident Investigation Process 
SOP-FM-028 : Vehicle Repairs 
SOP-FM-029 : Service and Inspection 
SOP-FM-030 : Small Engine Repair 
SOP-FM-031 : Lifting 
SOP-FM-032 : Plant Operations Normal Work Day 
SOP-FM-033 : Plant Operations Break Time 
SOP-FM-034 : Plant Operations Storage 
SOP-FM-035 : Identifying Underground Utilities for Construction Projects 
SOP-FM-036 : Contractor Access to Secured Areas 
SOP-FM-037 : Trouble Call Sheet 
SOP-FM-038 : Combustion Calibration 
SOP-FM-039 : Boiler Maintenance 
SOP-FM-040 : Rebuild Boiler feed Pumps 
SOP-FM-041 : Pump Maintenance 
SOP-FM-042 : Boiler Start-up on Fuel Oil Routine 
SOP-FM-043 : Portable Fuel Oil Tank Operation 
SOP-FM-044 : Overhead Utility Pole Numbering 
SOP-FM-045 : Scissor Lift Operation 
SOP-FM-46046 : Personal Protective Equipment 
SOP-FM-047 : Orange Safety Vest Use 
SOP-FM-048 : Tool Accountability 
SOP-FM-049 : Equipment Loans 
SOP-FM-050 : Power Outage 
SOP-FM-051 : Energy Savings 
SOP-FM-052 : Medium Voltage Electrical Systems 
SOP-FM-053 : Emergency Generator Inspection 
SOP-FM-054 : Generator Hookup and Operations 
SOP-FM-055 : Emergency Generator Fuel Records 
SOP-FM-056 : Emergency Power 
SOP-FM-057 : Extended Power Outage 
SOP-FM-058 : Switching Campus Power to Normal Feed from Medium Voltage 
SOP-FM-059 : High Voltage Switch Operations 
SOP-FM-060 : Electrical Safety 
SOP-FM-061 : Interior Re-lamp 
SOP-FM-062 : Exterior Re-lamp 
SOP-FM-063 : Used Bulb and Ballast Storage 
SOP-FM-064 : Heating Ventilation and Air-Conditioning Operating Parameters 
SOP-FM-065 : Electrical and H VAC Equipment Inspection and Repair 
SOP-FM-066 : Cooling Tower Maintenance 
SOP-FM-067 : Annual Chiller Maintenance 
SOP-FM-068 : Chiller Start-Up 
SOP-FM-069 : Air Compressor Inspection 
SOP-FM-070 : Electric Motor Inspection 
SOP-FM-071 : Repairing or Replacing Split Systems Air-Conditioning Units 
SOP-FM-072 : Chill Water System Isolation 
SOP-FM-073 : Closing Entrance Valves 
SOP-FM-074 : Changing Bag Filters on Hot Water Circulating Systems 
SOP-FM-075 : Changing Bag Filters on Cold Water Circulating Systems 
SOP-FM-076 : Portable Pump Use 
SOP-FM-077 : Campus Sewer Problems 
SOP-FM-078 : Sewer Camera Operations 
SOP-FM-079 : Flesh-O-Meter Troubleshooting 
SOP-FM-080 : Sewer Machine Operating Instructions 
SOP-FM-081 : Ladder Use 
SOP-FM-082 : Ladder Inspection 
SOP-FM-083 : Roof Maintenance 
SOP-FM-084 : Variable Frequency Drives 
SOP-FM-085 : Fire Extinguisher Inspection 
SOP-FM-086 : Fire Alarm Battery Testing 
SOP-FM-087 : Fire Alarm Systems 
SOP-FM-088 : Fire Alarm Indicating Devices 
SOP-FM-089 : Smoke Detector Test 
SOP-FM-090 : Maintenance of Fire Suppression Equipment 
SOP-FM-091 : Elevator Rescue 
SOP-FM-092 : Locating Utilities 
SOP-FM-093 : Generator Test Plant-Center for Commerce and Technology Building 
SOP-FM-094 : Fire Pump-Center for Commerce and Technology Building 
SOP-FM-095 : Refrigerant Certification 
SOP-FM-096 : Boiler Certification 
SOP-FM-097 : Operator Qualification Program, Natural Gas 
SOP-FM-098 : Back Flow Certification 

Education SOPs - Finance
SOP-FN-001 : Account Set-up
SOP-FN-002 : Account Distribution and Adjustment Form 
SOP-FN-003 : Petty Cash Purchase 
SOP-FN-004 : Cash Receipts 
SOP-FN-005 : Travel Advance and Reimbursement 
SOP-FN-006 : Accounts Payable Voucher System 

Education SOPs – Laboratory
SOP-LA-001 : General Laboratory Safety
SOP-LA-002 : University Safety and Waste Handling Document 
SOP-LA-003 : Laboratory Water 
SOP-LA-004 : General Labware Cleaning Procedure 
SOP-LA-005 : General Autoclave Operation 
SOP-LA-006 : Bottle Autoclaving Procedure 
SOP-LA-007 : Waste Autoclaving Procedure 
SOP-LA-008 : Ambient Waters Microbiological Procedure 
SOP-LA-009 : ISDS Microbiological Procedure 
SOP-LA-010 : Total Suspended Solids Analysis 
SOP-LA-011 : Alkalinity and pH Procedures 
SOP-LA-012 : Biochemical Oxygen Demand Procedure 
SOP-LA-013 : Chlorophyll-A Analysis, Welschmeyer Method 
SOP-LA-014 : Chloride Analysis 
SOP-LA-015 : Ammonia Analysis 
SOP-LA-016 : Orthophosphate and Nitrate + Nitrate Analysis 
SOP-LA-017 : Total Phosphorus and Nitrogen Analysis 
SOP-LA-018 : Salinity Analysis 
SOP-LA-019 : Enterococci Analysis using Enterolert IDEXX Method 
SOP-LA-020 : Analytical Balance Calibration 
SOP-LA-021 : Heterotrophic Plate Count 

Education SOPs - Maintenance
SOP-OM-001 : Terminologies in Operations & Maintenance
SOP-OM-002 : Roles & Responsibilities Of Operations & Maintenance 
SOP-OM-003 : Preventive Maintenance Program for Air-Conditioning 
SOP-OM-004 : Preventive Maintenance Program For Water Heaters 
SOP-OM-005 : Preventive Maintenance program For Electrical & Electronic Equipment's 
SOP-OM-006 : Preventive Maintenance Program For Furniture 
SOP-OM-007 : Windows and Glass pane maintenance 
SOP-OM-008 : Maintenance Forms 
SOP-OM-009 : Maintenance & Safe Operation Of Vehicles 
SOP-OM-010 : Signages within Pleasant Days 
SOP-OM-011 : Maintenance of Pool side area 
SOP-OM-012 : Maintenance of Gym 
SOP-OM-013 : Breakdown Maintenance in Occupied Room 
SOP-OM-014 : Interaction and Co-ordination with Other Departments 
SOP-OM-015 : Maintenance & Upkeep of Fire Extinguisher 
SOP-OM-016 : Generator Maintenance 
SOP-OM-017 : Utilities Management 
SOP-OM-018 : Asset & Equipment legal Compliances 
SOP-OM-019 : Operational Safety of Gas & Electrical Equipment in Production Areas 
SOP-OM-020 : Inspection & Maintenance of Drainage Systems 
SOP-OM-021 : Rain Water Harvesting 
SOP-OM-022 : Green Initiatives Within Pleasant Days 
SOP-OM-023 : Pest Control in Pleasant Days 
SOP-OM-024 : General Precautionary Actions 
SOP-OM-025 : Handling of Locks and Key 
SOP-OM-026 : Control of Inventory and Spare Parts 
SOP-OM-027 : Maintenance Registers & Records 
SOP-OM-028 : Painting & Renovation 
SOP-OM-029 : Closets, Washbasins and Bathtubs Maintenance 

Education SOPs - Marketing
SOP-SM-001 : The Sales and Marketing Organization
SOP-SM-002 : Sales and Marketing functions 
SOP-SM-003 : Terminologies in Sales and Marketing 
SOP-SM-004 : The Sales Process 
SOP-SM-005 : Negotiation Techniques 
SOP-SM-006 : Customer Relationship Management 
SOP-SM-007 : Effective Techniques in Sales 
SOP-SM-008 : Marketing Techniques 
SOP-SM-009 : Customer Service in Sales 
SOP-SM-010 : Credit Policy 
SOP-SM-011 : Booking Policy 
SOP-SM-012 : Cancellation Policy 
SOP-SM-013 : Discount Policy 

Education SOPs - Personnel Procedures
SOP-PP-001 : Attendance Verification
SOP-PP-002 : Sick Days 
SOP-PP-003 : Personal Leave Days 
SOP-PP-004 : Custodial/Maintenance/Grounds Overtime 
SOP-PP-005 : Requesting a Leave of Absence 
SOP-PP-006 : Days Allowed For Absences 
SOP-PP-007 : Employee Name Change 
SOP-PP-008 : Position Classification and Control System 

Education SOPs - Public Relations
SOP-PR-001 : Routine Operational Incidence
SOP-PR-002 : High Profile cases and Operations 
SOP-PR-003 : Police staff and General Matters 
SOP-PR-004 : Policy Matters 
SOP-PR-005 : Releasing Photographs and CCTV Images 
SOP-PR-006 : Withholding Information 
SOP-PR-007 : Pre-trail and Pre-Verdict Press Briefings 
SOP-PR-008 : Responding to inaccuracies 
SOP-PR-009 : Media Protocols during Election 
SOP-PR-010 : Liaison with Local Press 
SOP-PR-011 : Taking the media on Police Operations 
SOP-PR-012 : Reality TV Shows 
SOP-PR-013 : Writing Books and Articles 
SOP-PR-014 : Intranet Publishing 
SOP-PR-015 : Internet Publishing 
SOP-PR-016 : Contractors and Publicity 
SOP-PR-017 : Freedom of Information 
SOP-PR-018 : Internal Investigation and Discipline 
SOP-PR-019 : Media Advise and databases of lines to take 
SOP-PR-020 : Press Identification Cards 
SOP-PR-021 : Promoting Institutions Work and Achievement 
SOP-PR-022 : Public Scrutiny 

Education SOPs - Purchase
SOP-PD-001 : Processing a Purchase Order
SOP-PD-002 : Ordering Supplies from the Warehouse 
SOP-PD-003 : Just-In-Time Office Supplies Program 
SOP-PD-004 : Vendor Application and Database Management 
SOP-PD-005 : Gas Receipts and Vehicle Repair Log 
SOP-PD-006 : Procurement Checklist 
SOP-PD-007 : Measure A—Procurement Requirements 
SOP-PD-008 : Surplus Property 
SOP-PD-009 : Requesting a Purchase Order for Goods 
SOP-PD-010 : Routing of "Payto" Requisitions and Invoices 

Education SOPs - Stores
SOP-ST-001 : Receiving and Processing of Incoming Goods
SOP-ST-002 : Materials Return 
SOP-ST-003 : Inventory Management 
SOP-ST-004 : Storage of Materials 
SOP-ST-005 : Preservation of Materials 
SOP-ST-006 : Issue of Materials from the Store 
SOP-ST-007 : Stores Accounting 
SOP-ST-008 : Scrap Management 
SOP-ST-009 : Stock Verification 
SOP-ST-010 : Safety of Stores 
SOP-ST-011 : Security of Stores 

Education SOPs - Student Affairs
SOP-SA-001 : Grant Development
SOP-SA-002 : Assessment – English Math for New Students 
SOP-SA-003 : Assessment – ESL Student Testing 
SOP-SA-004 : Calworks – Counseling Case Management 
SOP-SA-005 : Calworks – Eligibility Verification Process 
SOP-SA-006 : Calworks – Student Intake Orientation 
SOP-SA-007 : EOPs/Care Student Recruitment 
SOP-SA-008 : Student Services Outreach Event Reservation 
SOP-SA-009 : Student Code of Conduct 

Education SOPs - Technology and Information Management
SOP-IT-001 : Access for Users
SOP-IT-002 : Virus Software and Computer Security 
SOP-IT-003 : Reporting Technical Problems or Requesting Assistance 
SOP-IT-004 : Repair Request for Student Laptops 
SOP-IT-005 : Blocked Web Pages 
SOP-IT-006 : Request of New Phones 
SOP-IT-007 : Emergency Requests 
SOP-IT-008 : Systems Access-Requesting, Changing and Closing Accounts 
SOP-IT-009 : Requests for Purchase Technology Items 
SOP-IT-010 : Discarding of Equipment 
SOP-IT-011 : Data Backups for Computer Users 
SOP-IT-012 : Mobile Laptop Carts 

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