Overview:
A Standard Operating Procedure, abbreviated as SOP, is a documented collection of step-by-step instructions to streamline the activities of a business. SOP is a cost-effective, process standardisation or stabilisation method, improves the productivity, safety, customer service and regulatory compliance of an organisation. Assigning an SOP to a role (an employee) clearly defines and communicates the job responsibilities as well as expected performance standards. Though SOP helps in creating process-centric organisations, it is the most under-utilised tool in companies around the world. Many companies try to adopt some ready-made SOPs, which results in poor adoption and does not deliver the desired results, if not adversely affecting the business operations. The purpose of this program is to equip the business managers to lead their team in developing SOPs by applying process techniques, creating organisational culture, designing team structure, deploying training methodology and instilling auditing procedures. SOP development involves the following key stages (1) Create a stakeholder group (2) Identify the primary, secondary and management processes of the organisation (3) Map the current state of those processes (4) Develop the future state of the processes (5) Document the future state and (6) Train the relevant stakeholders.
Benefits of SOP:
- Uniform understanding of an operation across the organisation
- Makes the process independent from the person
- Easy to train new joins as there is a document on the activities
- Helps to produce both goods and services in a consistent manner
- A tool to guarantee certain level of expectations to the customer
- Improves the safety and security of both the personnel and property within the organisation, and
- A document that speaks favourably in a court of law in case of any untoward incident within the organisation.
This program will benefit the participants either to lead the SOP Development initiative of an organisation or to Develop SOP themselves.
Who Should Attend?
C-Level, General Managers, VPs, Process Experts, Continuous Improvement Managers, Business Analysts, Consultants etc.
Program Content:
• Understanding and defining processes
• Types of processes: Primary, Secondary and Management
• How to identify a process and establish process boundaries
• Process mapping techniques
• Introduction to Microsoft Visio®
• Developing current state and future state maps
• Elements of Standard Operating Procedure (SOP)
• Fhyzics' Standard Operating Procedure framework
• Process techniques for SOP development
• Characteristics of a good SOP
• SOP review and management
• Organisational culture and SOP
• SOP development team and auditing procedures
Date & Time:
22-November-2017 (Saturday) & 9 AM to 5 PM
Venue:
Fhyzics Business Consultants Private Limited
Level-5, Tamarai Tech Park, Thiru Vi Ka Industrial Estate, Inner Ring Road, Guindy, Chennai, INDIA 600032
Fee:
Rs. 9,750 + Service Tax
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Certificate:
The participants will receive a Program Completion Certificate titled 'Developing Standard Operating Procedure (SOP)' on full participation of the program and completing the program requirements.
Testimonials from Past Participants
Trainer :
VENKADESH NARAYANAN, BSME, MBA, CBAP®, CSCP, NPDP, PMI-PBA®, CBPP®, CPRE-FL
Mr. Venkadesh Narayanan is the Principal Consultant at Fhyzics Business Consultants Private Limited and President at Product Development and Management Association (India) - An Indian affiliate of PDMA, USA. He is a Mechanical Engineer and an MBA with over 20 years of experience in Consulting, Business Analysis and Process Improvement. Mr. Narayanan is a former member of Indian Civil Services [IRAS 2000 Batch] and served at Indian Railways, Larsen & Toubro – ECC, Siemens (USA), Euro-Pro LLC (USA) and Latex International (USA) prior to joining Fhyzics. He is also functioning as an Approved WAREX Assessor for Confederation of Indian Industry – Institute of Logistics.
Mr. Venkadesh Narayanan is also a member of several professional bodies and holds the below certifications:
Certified Supply Chain Professional (CSCP), APICS, USA
Certified Business Analysis Professional (CBAP®), IIBA®, Canada
Certified PMI - Professional in Business Analysis (PMI-PBA®), USA
New Product Development Professional (NPDP), USA
Certified Professional in Requirements Engineering (CPRE-FL), IREB®, Germany
Certified Business Process Professional (CBPP), ABPMP, USA
Certified in Production and Inventory Management (BSCM), APICS, USA
Certified in Lean from Society of Manufacturing Engineers, USA
Certified in Six Sigma from Motorola University, USA
Certificate in Hospital Management, Sankara Nethralaya, Chennai,
HubSpot Sales Software Certified, HubSpot Academy, USA.