Walt Disney once said about movies, “Do what you do so well that they will want to see it again and bring their friends.” The famed animator’s quote can also be applied to customer service. If a business treats its clients well and keeps them satisfied, they will maintain a relationship with the company and will recommend the company to their friends. Companies need to remember that without someone to buy their goods and services, they will not survive. This program explains the fundamental principles of customer service, customer profile, personas, customer blueprint etc.

Program Date: To Be Decided

For more details about this program, please click here.