Though the mystery guest procedure originated in the hospitality industry, today it is widely used in the retail, healthcare, transportation etc. The purpose of the mystery guest is to evaluate the various customer facing processes whether they are actually customer friendly.
The mystery guest assessment will be carried out by a consultant without the knowledge of the organisation’s staff and all the aspects of the business with respect to the customer are assessed and reported to the senior management. The assessment benefits the organisation in numerous ways such as immediate improvement in customer service, process improvement, what customer values most, any fraudulent practices etc.
Fhyzics consultants conducts the mystery guest assessment and submits the report of your enterprise within 7 business days.
Fhyzics Business Consultants Pvt. Ltd.
No.34, Sigamani Nagar, 3rd Street
Madipakkam, Chennai, India 600091
For any questions, please complete the form alongside.